The Roof Repair Company Ltd

Privacy Policy

Last updated:

1. Who We Are

The Roof Repair Company Ltd ("we", "us", "our") is a roofing contractor based at 27 Woodroffe Dr, Peterborough, PE6 0GP. We are the data controller responsible for your personal data collected through this website (theroofrepaircompanyltd.co.uk).

If you have any questions about this policy or how we handle your data, please contact us at [email protected] or call 07586 383228.

2. What Data We Collect

We collect personal data only when you voluntarily provide it to us. This includes:

  • Contact form submissions: your name, email address, phone number, and the message you send us when requesting a quote or getting in touch.
  • Communications: any emails, calls, or messages you send us directly.

We do not collect sensitive personal data (such as health information or financial details) through this website.

3. How We Use Your Data

We use the personal data you provide for the following purposes:

  • To respond to your enquiry or quote request.
  • To arrange and carry out roofing work you have requested.
  • To send you information about our services where you have requested it.
  • To comply with our legal obligations.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Legitimate interests — to respond to your enquiry and provide the roofing services you have asked about.
  • Contract performance — where we are carrying out work you have agreed to.
  • Legal obligation — where we are required to retain records by law.

5. Cookies and Tracking

This website uses a cookie consent banner. We only set non-essential cookies (such as analytics cookies) if you have given your consent. Essential cookies required for the website to function are set automatically. You can withdraw your consent at any time by clearing your browser cookies or adjusting your browser settings.

6. How Long We Keep Your Data

We retain contact enquiry data for up to 2 years from the date of your last communication with us, unless a longer retention period is required by law (for example, for tax or contractual records, which we keep for 6 years in line with HMRC requirements).

7. Who We Share Your Data With

We do not sell or rent your personal data to third parties. We may share your data with:

  • Our website platform provider (GoDaddy) — which hosts this website and processes contact form submissions on our behalf, under a data processing agreement.
  • Legal or regulatory authorities — where we are required to do so by law.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of access — to request a copy of the data we hold about you.
  • Right to rectification — to ask us to correct inaccurate data.
  • Right to erasure — to ask us to delete your data in certain circumstances.
  • Right to restrict processing — to ask us to limit how we use your data.
  • Right to object — to object to our processing based on legitimate interests.
  • Right to data portability — to receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk or by calling 0303 123 1113.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this page periodically.